Subject to any deductions that we may make or are entitled to make, you may request for the deposit to be refunded to you, in accordance with our prevailing refund policy.

Kindly return the powerbank within 48 hours. If the powerbank is NOT returned in 48 hours, your deposit will be deducted and the powerbank will be considered SOLD and is yours to keep.

A)Refund via Bank Transfer (Only applicable to MineBatt App)
After submitting your request for a deposit refund from MineBatt App, you will receive a confirmation email ensuring you have given the correct details. After confirmation, the refund process will take up to 24 Working hours.
Note: The refund process might take longer if the user does not respond to the confirmation email.

B)Refund via Credit/ Debit Card
The refund will initiate automatically after you have returned the powerbank and make payment (If there is any rental fees occurred). The pre-authorization deposit amount will release within 7 working days.